For strata and property managers
Repairs, general maintenance and make-good work for strata schemes and managed rentals across Greater Sydney, run through one point of contact rather than a different tradesperson for every job.
A strata manager or a real estate property manager looking after a portfolio of buildings is rarely short of tradespeople to call. The problem is what happens after the call: chasing a quote that never arrives, following up twice to find out whether a job has actually been booked, then re-explaining the same job to whoever eventually turns up, because the person on site was not the person you spoke to.
None of that is a trade skill problem. It is a coordination problem, and it is the part of the job that eats a manager's time across a portfolio of properties far more than any single repair does. Multiply the follow-up on one small job by every building on your books and it becomes the actual cost of managing maintenance, not the invoice at the end of it.
That is the gap this page is built to answer: not "can someone fix this," but "can one contractor take this off my plate without me having to manage them too."
A strata committee looking after a single scheme feels a smaller version of the same problem: a common-area light out, a gutter blocked after a storm, a door that no longer closes properly in the foyer. None of those jobs is complicated on its own. What wears a volunteer committee or a strata manager down is finding a different tradesperson for each one, then doing it all again for the next unrelated fault.
One Call is named for exactly this. One number, one person who knows the job, from the first call through to the work being finished, whether or not Aeiden personally attends the site on the day. You are not passed between a scheduler, a tradesperson and someone else entirely for the invoice.
For a manager juggling several buildings at once, that matters more than it would for a single homeowner with one job to place. It is one relationship to maintain instead of a separate one for every trade on every property, and one place to go when a job needs to be re-scoped or something comes up on site. You are not re-explaining the same access arrangements, the same building rules or the same job history to a different person every time something needs attention.
Seven people sit behind that one number: five employees and two subcontractors. For a manager with a handful of properties, let alone a larger portfolio, that is a genuinely different proposition to a sole operator working alone.
We are not going to put a number on turnaround times or promise concurrent jobs run without any queue, because that is not something we have tested or committed to, and every job and every building is different. What we can state plainly is the team size. Call and talk through what you actually need scheduled, and we will give you an honest answer for that job.
The work itself is ordinary property maintenance. General repairs cover the everyday list any building generates: doors, locks, fixtures, minor fittings, the small faults that need attention before they become a bigger job or a complaint from a resident. General maintenance covers the recurring items, gutters, common-area fixtures, the upkeep that keeps a building presentable rather than reactive.
Make-good and end-of-lease work covers what a managed rental needs between tenants: repairs completed and the property put back to a condition ready for the next occupant. End-of-build and commercial site cleans are also on the list, already carried on our services page, and useful to a manager handling a property just after building or renovation work has finished on site. Cleaning sits alongside the trade work rather than being a separate booking with a separate provider.
For the broader range of maintenance work across any property type, homes, rentals, strata buildings and businesses, see property maintenance. If what a lot owner or resident actually needs is a specific repair at their own address rather than a building-wide job coordinated through the manager, that sits on our home repairs page instead.
Where a job calls for a trade outside general building and maintenance work, plumbing or electrical for example, we arrange and coordinate that trade as part of the job rather than carry it out ourselves. One Call is not a licensed plumber or electrician, and we do not describe ourselves as one; we arrange and coordinate those trades as part of the job.
Building work is carried out by licensed contractor Aeiden Yalda, NSW licence 465620C. One Call Building and Cleaning Services Pty Ltd, ABN 40 669 339 066, coordinates the job, the team and the one point of contact around that licence. Building work is attributed to that individual licence, not to the company.
Every worker on the team, employee or subcontractor, holds an NDIS Worker Screening Check, a police check, and NDIS worker orientation training. For work in occupied rental properties and shared common areas, the police check is the part most directly relevant to a strata committee or a property manager: it is a baseline check on who is entering a resident's or tenant's building, not a construction credential.
We are not on any insurer's approved panel and we are not a preferred supplier to any strata management group or real estate agency. If that is part of your own engagement process, raise it with us directly and we will work through whatever your process requires.
The process is the same one we run on every maintenance job:
Send through the details for one job, or a list of jobs across several properties on your books, and we will work out the best way to keep it manageable on your end rather than making you re-lodge the same request building by building.
Talk to Aeiden directly on 0405 390 128, or send the details and we will call you back.
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