A checklist worth using
Seven things worth checking before you engage anyone, written so you can use it on any provider you are comparing, not only us. What is actually funded always depends on your plan, so confirm that with your support coordinator or plan manager first.
Cleaning is not a regulated trade the way building or electrical work is. There is no licence required to start a cleaning business, no mandatory qualification, and no single body that vets every operator before they take a booking. That is not a criticism of cleaners generally, it is just the market: the range in quality, reliability and compliance between providers is genuinely wide, and there is no shortcut that sorts it for you.
For NDIS participants specifically, there is an extra layer on top of that: whether a provider is registered, what they are registered for, and whether your own funding even lets you choose an unregistered one. None of that is obvious from a website or a friendly phone manner, it has to be checked. The seven items below are what we think is worth checking, written so you could point each one at any provider, including us, and get an honest answer.
Registration is the one item on this list that is not a matter of opinion or reputation, it is a verifiable fact. Every registered NDIS provider has a registration number, and that number is tied to specific categories of support, not to the provider as a whole. A provider registered for one support type is not automatically registered for every support type, so the number alone does not tell you enough, the scope attached to it matters just as much.
The NDIS Quality and Safeguards Commission grants that registration, and every registered provider's number and the scope it covers sit on the Commission's public provider register, so you never have to take a provider's word for either. How a provider gets registered depends on what they are registered for: the Commission runs a lower-risk verification pathway, a documentary review, for support categories such as Home Modification and Household Tasks, and a separate, more involved certification audit against the NDIS Practice Standards for higher-risk or more complex supports (NDIS Commission, registration requirements by supports and services). The two pathways are not interchangeable, and which one applied depends entirely on the category of support in question, not on the provider generally.
One Call's registration number is 4-KMM12U1, covering Home Modification and Household Tasks, both assessed through the Commission's verification pathway. Ask any provider you are comparing us against for their number and what it covers, check both on the NDIS Commission provider register, and treat a vague answer as an answer in itself.
How your plan is managed, self-managed, plan-managed or NDIA-managed (also called agency-managed), decides which providers you are even allowed to choose from before you get anywhere near comparing quality. The regulator's own wording on this is direct: "Only participants who self-manage or plan-manage their NDIS funding can choose to get supports and services from unregistered providers." (NDIS Quality and Safeguards Commission, provider registration) If your funding is NDIA-managed, an unregistered provider is off the table regardless of how good they otherwise look.
We are deliberately not re-explaining the full detail of self-managed versus plan-managed versus NDIA-managed funding here, that is its own subject and we have set it out properly on a dedicated page: can the NDIS pay for house cleaning. Read that first if you are not sure which category you fall into, then come back to this checklist knowing whether registration is a nice-to-have for you or a hard requirement.
This is usually the question underneath all the other questions, whether it gets asked directly or not: who is this person, and can I trust them in my home or a participant's home. It is a completely reasonable thing to want answered before you book anyone, and it has a concrete answer, not a vague reassurance.
Every One Call worker, employee or subcontractor, holds an NDIS Worker Screening Check, a police check and NDIS worker orientation training before they set foot on a job. Ask any provider you are considering the same thing directly: does every person on your team, not just the person you spoke to on the phone, hold a current NDIS Worker Screening Check. A provider that cannot answer that clearly is telling you something.
Continuity matters more in disability support than it does in general house cleaning. A new person in the home each visit means re-explaining access needs, equipment, sensory considerations and routine every single time, and for some participants that is more than an inconvenience.
This is one of those questions where the honest answer is: ask them, and ask us. Some providers rotate staff as a matter of course, others try to keep the same person on a property. Neither model is automatically wrong, but you should know which one you are being offered before you commit, rather than assuming. Talk to Aeiden directly on 0405 390 128 about what is realistic for your property, rather than us promising something that depends on scheduling we cannot guarantee in advance.
Every provider looks fine until something needs fixing, a missed visit, a task done wrong, a scheduling mix-up. What separates a good provider from a bad one is usually not whether that happens, it is who you actually get to speak to when it does: one person who knows the job, or a call centre that has to look you up.
At One Call, that person is Aeiden Yalda, the owner of the business. He is the point of contact from the first phone call through to any issue that comes up later, on the same number, 0405 390 128. Ask any provider you are comparing who you would actually be speaking to if something needed sorting out, and whether that is the same person every time or whoever happens to pick up.
You should know what a job costs before it is booked, not after it is done. Expect a written quote before work starts, and treat anything less as worth asking more about.
One Call provides a free quote before any work starts, so you can decide whether to proceed with the actual number in front of you rather than a guess. We are not going to publish a price list here, prices depend on the property and the scope, and a figure that has not been quoted against your actual job tells you nothing useful. Ask any provider for a written quote up front, and treat reluctance to give you one as a red flag.
Cleaning is rarely the only thing a home or a managed property needs attention on. A loose handrail, a broken screen, a repair sitting on a list for months, these tend to surface around the same time as the cleaning conversation, and coordinating a separate provider for each one adds up in time and hassle even when none of it is urgent.
Because One Call's registration covers Home Modification as well as Household Tasks, the same provider that cleans a home can also handle modification and maintenance work under the one point of contact, rather than you managing two or three separate businesses for one property. If that is relevant to you, see property maintenance for general repairs and upkeep, or SIL and SDA make-ready if you are a provider turning around a vacant property between residents. Ask any cleaner you are comparing whether they only clean, or whether they can help when something else on the property needs doing too.
One Call's NDIS registration number is 4-KMM12U1, covering Home Modification and Household Tasks. You can check any provider's registration number and its scope before you engage them, not just take their word for it.
Yes. NDIA-managed participants can only choose registered providers, and One Call is registered, so that condition is already met. See can the NDIS pay for cleaning for how the three management types affect provider choice generally.
Every One Call worker, employee or subcontractor, holds an NDIS Worker Screening Check, a police check and NDIS worker orientation training before they start on a job. Ask any provider you are considering for the same before you let anyone into the home.
Yes. Aeiden Yalda is the owner of One Call and the point of contact, reachable directly on 0405 390 128.
Talk to Aeiden directly on 0405 390 128, or send the details and we will call you back.
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