For aged care providers
Repairs, general maintenance and access modifications for aged care facilities, planned around residents who are still in place and run through one point of contact.
A repair in an empty rental is a straightforward job. The same repair in an aged care facility is not, because the building is occupied by residents who live there, some of whom have limited mobility, and the work has to happen around them rather than in spite of them.
That changes how a job has to be planned before a tradesperson ever arrives. Access through corridors and common areas needs to be kept clear and dignified, not blocked off with equipment and material left lying around. Noise and dust have to be managed and, where possible, contained to the area being worked on. Timing matters too: a job that would be scheduled whenever suits a builder on a normal site instead needs to be sequenced around meal times, care routines and when residents are resting. It also means being upfront with the facility about visiting hours, signage and who needs to be told before a work crew arrives, rather than treating that as someone else's job to manage.
None of that is exotic. It is closer to good manners and basic planning than to a technical standard, but it is exactly the thing that gets skipped by a contractor who is used to working on vacant properties and treats an occupied facility the same way.
The work itself is ordinary building and maintenance work: general repairs, scheduled maintenance, access and bathroom modifications, and an end-of-works clean once a job is finished so the area is handed back the way it was found, only fixed. None of that is unusual work, the difference is entirely in how carefully it gets carried out around people who live there.
Access modifications in this setting typically mean things like grab rails, ramps and non-slip surfaces in bathrooms and corridors, work that supports a resident's day-to-day movement rather than a cosmetic upgrade. Bathroom modifications follow the same logic: fixtures and fittings adjusted for safer, easier use, not a full renovation unless that is genuinely what is needed. General repairs cover the ordinary list any occupied building generates over time, doors, fixtures, fittings, the wear and tear that needs fixing before it becomes a hazard.
Because a job in an occupied facility is not finished when the last screw goes in, every job ends with a proper clean of the work area before we leave, not just the trade mess, but the space handed back the way a resident or staff member would expect to find it.
Where a job calls for a trade outside general building and maintenance work, such as plumbing or electrical, we arrange and coordinate that trade as part of the job rather than carry it out ourselves.
This page is deliberately general on purpose. If what you actually need is move-in preparation for a SIL or SDA property, threshold ramps, or window and screen swaps, that is a named specialty covered on our SIL and SDA make-ready page, not this one. For ordinary repairs and scheduled upkeep across any property type, including facilities, see property maintenance.
Before turnaround times or price, the first real question a facility manager should ask any contractor is who is actually walking into a resident's room. Every worker we send, whether employee or subcontractor, holds an NDIS Worker Screening Check, a police check, and NDIS worker orientation training, completed before they set foot on a job.
That is a screening standard built for working around vulnerable people, and we think it is the relevant baseline for anyone coming into an occupied care setting. To be clear about what it is not: it is not an aged care sector clearance, it is not a claim of compliance with the Aged Care Quality Standards, and it is not an aged care-specific accreditation, and we have not sought or obtained any of those. What we can state plainly, and what you are welcome to ask us to confirm, is the NDIS worker screening every person on the team already holds.
That screening sits alongside whatever your own facility already requires of visiting contractors: sign-in procedures, ID checks on arrival, supervision requirements, and so on. We will work within your process rather than ask you to make an exception for us.
Five employees and two subcontractors, seven in total, work under that one phone number. For a facility manager responsible for more than one site, being backed by a team rather than a sole operator means the work does not depend on one person's calendar, though whether the same point of contact and team can be engaged across more than one of your facilities at the same time still depends on scope and what else is already booked. Ask us directly about your specific sites rather than assuming either way.
If your organisation runs more than one facility across Greater Sydney, having one contractor and one contact who already understands how work needs to be planned in an occupied care setting is worth more than the marginal saving of using whoever happens to be cheapest or closest for each individual job.
A standard turnaround time or response window is not something published here; every job and every facility is different, and an unagreed number for your specific site is not one you can rely on. Call and talk through what you actually need, and we will give you an honest answer for that job.
Building work on these jobs is carried out by licensed contractor Aeiden Yalda, NSW licence 465620C. One Call Building and Cleaning Services Pty Ltd, ABN 40 669 339 066, coordinates the job, the team and the one point of contact around that licence. That licence covers the building work; the team behind it is the same screened group described above, coordinated through the one point of contact for the whole job, from the first call to the final clean.
Panel membership, preferred-supplier status and prior aged care contracts are not part of our history, and we would rather say so plainly than imply otherwise. If your facility runs its own reference or compliance checks before engaging a contractor, that is a reasonable thing to ask for, and we will work with whatever process you need.
The process is the same one we run on every maintenance job:
On the walk-through, tell us about access constraints, the times of day work can and cannot happen, and anything your own procedures require of contractors on site, so the scope and the quote account for it from the start, rather than becoming a surprise once work has begun.
Call Aeiden directly, or send through the details and we will call you back.
Talk to Aeiden directly on 0405 390 128, or send the details and we will call you back.
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